When your purchased SureKap equipment ships our relationship does not end. You can count on SureKap to support you and your investment to reduce downtime on your line. We’re always available to offer our customers an array of support options whether it’s set up, technical, replacement parts, or new equipment sales.
In need of technical support or have questions about your SureKap equipment? We welcome your call to our GA manufacturing location at 770-867-5793. Regular business hours are 8:30 am – 5:00 pm EST, Monday through Friday.
Our highly-qualified and skilled Technical Support Representatives are on hand each day to help troubleshoot, problem-solve, and keep your line up and running. You’ll be glad to know we maintain a detailed database of information and images (including electronic CAD files) and an extensive inventory of parts for every machine built by SureKap.
Don’t lose valuable production time waiting for a replacement or changing parts. You have access to SureKap’s huge inventory of parts. Whether you wish to order by part number or description we’re ready to help determine the right part for your equipment. Most orders are shipped complete and available for next-day arrival. When you need parts assistance call us at 770-867-5793.
When ready to add to your production line, please contact the experienced and knowledgeable SureKap sales department at 770-307-4755. If you prefer, contact the staff by email at email@example.com. The team is well-prepared to help you determine the right machine(s) for your production needs.
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Your SureKap associate will be glad to provide you with a preliminary quotation based on the information you provide from the online quotation request form or during your telephone discussion with the associate. This quotation will be subject to sample and completed data sheet approval. In order to provide you with the most accurate pricing, we always prefer to have samples of the caps, containers, and product prior to providing a quotation for a project. Based on our extensive experience with a wide variety of applications, we can usually provide a quotation based on a sample set of approximately 2-3 of each bottle and cap along with a small sample of product. For evaluation purposes, samples should be sent to: SureKap Inc, 579 Barrow Park Dr, Winder, GA 30680
In general terms, a semi-automatic machine will require the participation of an operator to perform each product cycle. For instance, a semi-automatic filler such as the SKF4000 will require an operator to line-up the bottles under the filling heads and manually start each fill cycle by engaging the start button or depressing the foot switch. Similarly, a cap tightener like the SK600 will require an operator to hand place and start caps prior to the application of torque by the tightener. Semi-automatic equipment is an excellent solution for production lines that have previously been handled on a purely manual basis, but increased volume demands the assistance of some automation. Also, semi-automatic equipment is useful when a facility performs frequent short-production runs or odd-lot runs that would not justify the use of the fully automatic line. Fully Automatic Equipment is beneficial when speeds have reached the point where manual labor needs to be minimized as much as possible in order to keep up with higher production demands. Although most facilities will assign someone to monitor the line, the need for hands on labor for each production cycle is largely eliminated with fully automatic equipment. This reduction in labor can result in dramatic savings that makes the payback period on an equipment purchase surprisingly brief.
The purchase process is actually quite simple. The following items are necessary to complete an order and start the lead time:
Bulk samples (typically consisting of 1,500 of each cap and 12 of each container for a capper order; 24 of each container and a small sample of each product for a filler order)
Completed data sheet (s) and/or turntable orientation guide which will be provided with your quotation Deposit Signed acceptance copy of the quotation or a copy of your Purchase Order.
SureKap will always strive to expedite your equipment order as much as possible. However, all of the above specified items are essential to allow for the start of your order. For planning purposes, you should plan for an equipment completion date based on the quoted lead time with the start date determined by the date that all of the above items are received by Surekap.