When your purchased SureKap equipment ships our relationship does not end. You can count on SureKap to support you and your investment with the aim of reducing any downtime on your line. We're always available to offer our customers an array of support options whether it's setup, technical, replacement parts or new equipment sales.
In need of technical support or have questions about your SureKap equipment? We welcome your call to our GA manufacturing location at 770-867-5793. Normal business hours are 8:30 am - 5:00 pm EST, Monday through Friday.
Each day, our highly-qualified and skilled Technical Support Representatives are on hand to help troubleshoot, problem solve and keep your line up and running. You'll be glad to know we maintain a detailed database of information and images (including electronic CAD files) and an extensive inventory of parts for every machine built by SureKap.
Don't lose valuable production time waiting for replacement or change parts. You have access to SureKap's huge inventory of parts. Whether you wish to order by part number or description we're ready to help determine the right part for your equipment. Most orders are shipped complete and available for next day arrival. When you need parts assistance call us at 770-867-5793.
When ready to add on to your production line, please contact the experienced and knowledgeable SureKap sales department at 770-307-4755. If you prefer, contact the staff by email at [email protected] The team is well prepared to help you determine the right machine(s) for your production needs.
All SureKap packaging equipment includes a one-year warranty on non-wear parts.
Extended warranties are also available.
- Submit the online quotation request form on this website or
- Simply call 770-307-4755 to speak directly to a SureKap associate who will guide you through the selection process.
- Bulk samples (typically consisting of 1,500 of each cap and 12 of each container for a capper order; 24 of each container and a small sample of each product for a filler order)
- Completed data sheet (s) and/or turntable orientation guide which will be provided with your quotation
- Signed acceptance copy of the quotation or a copy of your Purchase Order.
SureKap maintains a complete inventory of the most common spare parts needed for your equipment. Contact our service department to order parts through this link Quote for Parts, by phone at 770-867-5793 or via e-mail at [email protected]
For in-stock items, parts are usually shipped the same day as ordered if the order is placed by 2:00 PM. A SureKap associate will advise the lead time for custom items.